Live Arrival Guarantee/ Dead or Dying on Arrival Policy

We are extremely confident in the health of all livestock we send out and combined with our shipping methods offer your our Live Arrival Guarantee. In order to be eligible for our Live Arrival Guarantee, please note the following:

YOU MUST ADHERE TO THE FOLLOWING DOA (DEAD ON ARRIVAL) PROCEDURE CORRECTLY, FAILING TO DO SO WILL NULLIFY YOUR CLAIM.

In the unlikelihood of your order being DOA please email or telephone us within 2 hours of signing for the package on day of receipt.

EMAIL: customerservice@mantarea.com (leave a telephone number to call you back on)
TEL: +44 28 9360 3484

Once you have notified us you then have 24 hours to provide us with the following photographic evidence:

For livestock we require:

  • A clear photograph of the fish/ other creature in its original sealed bag, you must capture the entire bag with contents and seal still in tact.
  • You will know if your fish is dead as it will sink down to the bottom, observe for fin movement and discolouration, most fish sink when they die, but float to the top as they begin to rot. Closely observe the aquatic life upon acclimatising if it hasn’t moved don’t presume it’s dead but sometimes they are just resting. We advise to add air stone to acclimatising this will increase oxygen level to your live stock. Monitor the fins and gills for any sort of tiny movements, if in doubt call us.

We strongly advise you put all livestock into a quarantine tank for 30 days where you can observe it before placing it into your display tank, make sure you follow the procedure before placing livestock into your quarantine tank all refunds are at the discretion of the management.

Let’s have a chat!

If you need more information or would like to talk to any of the Manta Rea Aquatics team please click the button to make contact.

Contact